London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB001 % of Customers satisfied with the outcome of ASB case
68%
2011/12 - Q2 Jul-Sep
77.27%
68%
60%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB001.01 Number of Customers satisfied with the outcome of ASB case
2011/12 - Q2 Jul-Sep
17
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB001.02 Total Number of customers who returned survey
2011/12 - Q2 Jul-Sep
22
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB002 % of Priority 1 ASB cases responded to on time
90%
2011/12 - Q2 Jul-Sep
80%
90%
80%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB002.01 Number of Priority 1 ASB cases responded to on time
2011/12 - Q2 Jul-Sep
12
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB002.02 Number of Priority 1 ASB cases
2011/12 - Q2 Jul-Sep
15
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB003 % of Priority 2 ASB cases responded to on time.
90%
2011/12 - Q2 Jul-Sep
92%
85%
75%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB003.01 Number of Priority 2 ASB cases responded to on time.
2011/12 - Q2 Jul-Sep
23
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB003.02 Number of Priority 2 ASB cases
2011/12 - Q2 Jul-Sep
25
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB004 % Priority 3 cases responded to on time
85%
2011/12 - Q2 Jul-Sep
81.25%
85%
75%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB004.01 Number of Priority 3 ASB cases responded to on time
2011/12 - Q2 Jul-Sep
39
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB004.02 Number of Priority 3 ASB cases
2011/12 - Q2 Jul-Sep
48
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB005 % Of closed P1 & P2 ASB cases resolved
75%
2011/12 - Q2 Jul-Sep
87.81%
75%
65%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB005.01 Number of Resolved ASB cases
2011/12 - Q2 Jul-Sep
36
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB005.02 Total number of closed ASB cases
2011/12 - Q2 Jul-Sep
41
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB006 % Customers satisfied with how ASB case handled
76%
2011/12 - Q2 Jul-Sep
77.27%
76%
62%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB006.01 Number of customers satisfied with how ASB case handled
2011/12 - Q2 Jul-Sep
17
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB007 Total number of Activity Measure (Quarterly)
2011/12 - Q2 Jul-Sep
91
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB008 % Of ASB/ RH appointment made within target timescales. Combined
85%
2011/12 - Q2 Jul-Sep
84.09%
85%
75%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB008.01 Number of ASB/ RH appointment made within target time scales. Combined
Data only
2011/12 - Q2 Jul-Sep
74
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB008.02 Total number of appointments made
2011/12 - Q2 Jul-Sep
88
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR001 Current tenant rent arrears as a % of rent due (Annual)
1.50%
2011/12 - Q2 Jul-Sep
1.37%
1.50%
1.70%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR001.01 Total amount of current tenant rent arrears
2011/12 - Q2 Jul-Sep
�938909.6
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR001.02 Total rent due (Annual Rent roll)
2011/12 - Q2 Jul-Sep
�6838785
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR002 % of FTA's collected
6.5
2011/12 - Q2 Jul-Sep
4.36
7
4
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR002.01 Amount of FTA collected
2011/12 - Q2 Jul-Sep
�97847.04
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR002.02 Amount of FTA owed
2011/12 - Q2 Jul-Sep
�2245177
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI001 BV66a % Rent Collection
98.00%
2011/12 - Q2 Jul-Sep
97.60%
98.00%
97.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI001.01 Amount of Rent Collected (credit)
2011/12 - Q2 Jul-Sep
�6673231
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI001.02 Amount Rent Due (Debit)
2011/12 - Q2 Jul-Sep
�6837045
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI002 BV66b % tenants who owe more than 7 weeks rent
4.00%
2011/12 - Q2 Jul-Sep
2.89%
4.00%
5.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI002.01 Number of tenants more than 7 weeks in arrears
2011/12 - Q2 Jul-Sep
404.3
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI002.02 Number of tenants
2011/12 - Q2 Jul-Sep
13984.30
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI004 BV66d % Tenants evicted for rent arrears
0.088
2011/12 - Q2 Jul-Sep
0
0.07
0.088
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI004.01 Cumulative number of tenants evicted for rent
2011/12 - Q2 Jul-Sep
0
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI006 BV212 Average Re-let times (days) Routine voids
20
2011/12 - Q2 Jul-Sep
18.71
20
25
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI006.01 Total days to re-let void - Routine voids
2011/12 - Q2 Jul-Sep
1029
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI006.02 Total number of properties re-let - Routine Voids
2011/12 - Q2 Jul-Sep
55
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI007 KPI 5 Voids Average time with Contractor (routine voids)
6.2
2011/12 - Q2 Jul-Sep
4.6
6.2
10
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI007.01 Total days with contractor all voids (routine voids) completed
2011/12 - Q2 Jul-Sep
199
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI007.02 Total number of voids (routine voids) completed by contractor
2011/12 - Q2 Jul-Sep
43
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI008 KPI 13 Average cost of void works (routine voids)
�1385
2011/12 - Q2 Jul-Sep
�1303
�1385
�1600
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI008.01 Total cost with contractor (routine) voids invoiced
2011/12 - Q2 Jul-Sep
�86019.00
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI008.02 Total number of (routine) voids completed by contractor and invoiced
2011/12 - Q2 Jul-Sep
66
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI011 BV12 Days sickness absence per Full-Time Employee (FTE) Pro-rata
9.6
2011/12 - Q2 Jul-Sep
9.6
12
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012 BV12 Days sickness absence per Full-Time Employee (Year To Date)
9.6
2011/12 - Q2 Jul-Sep
4.75
6
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.01 Days Short-term absence per Full-Time Employee
0.4
2011/12 - Q2 Jul-Sep
0.33
0.39
0.5
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.01.01 Number of days absence short-term
2011/12 - Q2 Jul-Sep
91.5
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.02 Days Long-term absence per Full-Time Employee
0.4
2011/12 - Q2 Jul-Sep
0.24
0.4
0.5
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.02.01 Number of days absence long-term
2011/12 - Q2 Jul-Sep
68
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.03 Total number of Full time Posts
2011/12 - Q2 Jul-Sep
279
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI013 Hsg 5 Correspondence from Public replied in 10 w/days
98.00%
2011/12 - Q2 Jul-Sep
98.10%
98.00%
94.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI013.01 Number of Correspondence replied to in 10 w/days
2011/12 - Q2 Jul-Sep
711
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI013.02 Number of Correspondence from Public
2011/12 - Q2 Jul-Sep
725
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI014 Hsg 6 Members enquiries (10 w/days)
93%
2011/12 - Q2 Jul-Sep
100%
93%
88%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI014.01 Number of Members enquiries replied to in 10 w/days
2011/12 - Q2 Jul-Sep
57
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI014.02 Number of Members enquiries
2011/12 - Q2 Jul-Sep
57
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI015 Hsg 6 MP enquiries (10 w/days)
99%
2011/12 - Q2 Jul-Sep
100%
99%
94%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI015.01 Number of MP enquiries replied to in 10 w/days
2011/12 - Q2 Jul-Sep
11
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI015.02 Number of MP enquiries
2011/12 - Q2 Jul-Sep
11
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI016 Hsg 11 Stage 1 complaints (10 w/days)
93.00%
2011/12 - Q2 Jul-Sep
95.00%
93.00%
90.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI016.01 Number of Stage 1 complaints replied to in 10 w/days
2011/12 - Q2 Jul-Sep
76
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI016.02 Total Number of Stage 1 complaints
2011/12 - Q2 Jul-Sep
80
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI100 KPI 1 % Emergency repairs completed within target
100%
2011/12 - Q2 Jul-Sep
100%
100%
97%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI100.01 Number of Emergency repairs completed within target
2011/12 - Q2 Jul-Sep
363
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI100.02 Number of Emergency repairs completed
2011/12 - Q2 Jul-Sep
363
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI101 KPI 2 % Urgent repairs completed within target
98.50%
2011/12 - Q2 Jul-Sep
99.60%
98.50%
97.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI101.01 Number of Urgent repairs completed within target
2011/12 - Q2 Jul-Sep
759
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI101.02 Number of Urgent repairs completed
2011/12 - Q2 Jul-Sep
762
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI102 KPI 3 % Routine repairs completed within target
99.00%
2011/12 - Q2 Jul-Sep
99.50%
99.00%
97.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI102.01 Number of Routine repairs completed within target
2011/12 - Q2 Jul-Sep
2781
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI102.02 Number of Routine repairs completed
2011/12 - Q2 Jul-Sep
2796
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI103 KPI 4 Average time to complete non-urgent repair (days)
4.5
2011/12 - Q2 Jul-Sep
4.43
4.5
6
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI103.01 Total time to complete non-urgent repairs (days)
2011/12 - Q2 Jul-Sep
2796
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI103.02 Total completed non-urgent repairs
2011/12 - Q2 Jul-Sep
12388
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI104 KPI 6 % Appointments made and kept
98.00%
2011/12 - Q2 Jul-Sep
99.10%
98.00%
95.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI104.01 Number Appts made and kept
2011/12 - Q2 Jul-Sep
920
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI104.02 Number Appts made
2011/12 - Q2 Jul-Sep
928
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI105 KPI 7 % repairs completed in one visit
94.00%
2011/12 - Q2 Jul-Sep
95.00%
94.00%
90.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI105.01 Number repairs completed in one visit
2011/12 - Q2 Jul-Sep
884
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI105.02 Number repairs completed
2011/12 - Q2 Jul-Sep
931
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI106 KPI 8 % customer satisfied with repair service
98.00%
2011/12 - Q2 Jul-Sep
95.95%
97.00%
90.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI106.01 Number of repair customer satisfied with service
2011/12 - Q2 Jul-Sep
901
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI106.02 Number of repair customers who responded to survey
2011/12 - Q2 Jul-Sep
939
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI108 KPI 10 % Morrison call centre calls answered within 4 rings
98.00%
2011/12 - Q2 Jul-Sep
95.90%
98.00%
92.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI108.01 Number of Morrison call centre calls answered within 4 rings
2011/12 - Q2 Jul-Sep
2870
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI108.02 Number of Morrison call centre calls answered
2011/12 - Q2 Jul-Sep
2994
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI109 KPI 11 % Morrison call centre calls abandoned
0.90%
2011/12 - Q2 Jul-Sep
0.40%
0.90%
2.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI109.01 Number of Morrison call centre calls abandoned
2011/12 - Q2 Jul-Sep
11
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI109.02 Number of Morrison call centre calls attempted
2011/12 - Q2 Jul-Sep
2994
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI110 KPI 12 Average cost of a responsive repair job
�103
2011/12 - Q2 Jul-Sep
�101
�103
�110
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI110.01 Total cost of responsive repair jobs
2011/12 - Q2 Jul-Sep
�496993.0
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI110.02 number of responsive repair jobs
2011/12 - Q2 Jul-Sep
4943
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI111 KPI 14 % of properties with valid CP12 gas certificate
100.00%
2011/12 - Q2 Jul-Sep
100.00%
100.00%
99.80%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI111.01 Number of properties with valid CP12 gas certificate
2011/12 - Q2 Jul-Sep
12506
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI111.02 Total number of properties
2011/12 - Q2 Jul-Sep
12507
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL001 % of RH calls answered within 4 rings
90%
2011/12 - Q2 Jul-Sep
87.27%
90%
80%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL001.01 Total number of RH calls answered in 4 rings
2011/12 - Q2 Jul-Sep
19797
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL001.02 Total number of RH calls received
2011/12 - Q2 Jul-Sep
22685
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL002 % of RH calls abandoned
4%
2011/12 - Q2 Jul-Sep
3.72%
4%
5%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL002.01 Total number of RH calls abandoned
2011/12 - Q2 Jul-Sep
843
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB001 % of Customers satisfied with the outcome of ASB case
68%
2011/12 - Q3 Oct-Dec
75%
68%
60%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB001.01 Number of Customers satisfied with the outcome of ASB case
2011/12 - Q3 Oct-Dec
6
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB001.02 Total Number of customers who returned survey
2011/12 - Q3 Oct-Dec
8
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB002 % of Priority 1 ASB cases responded to on time
90%
2011/12 - Q3 Oct-Dec
100%
90%
80%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB002.01 Number of Priority 1 ASB cases responded to on time
2011/12 - Q3 Oct-Dec
8
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB002.02 Number of Priority 1 ASB cases
2011/12 - Q3 Oct-Dec
8
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB003 % of Priority 2 ASB cases responded to on time.
90%
2011/12 - Q3 Oct-Dec
95%
85%
75%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB003.01 Number of Priority 2 ASB cases responded to on time.
2011/12 - Q3 Oct-Dec
19
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB003.02 Number of Priority 2 ASB cases
2011/12 - Q3 Oct-Dec
20
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB004 % Priority 3 cases responded to on time
85%
2011/12 - Q3 Oct-Dec
92.11%
85%
75%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB004.01 Number of Priority 3 ASB cases responded to on time
2011/12 - Q3 Oct-Dec
35
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB004.02 Number of Priority 3 ASB cases
2011/12 - Q3 Oct-Dec
38
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB005 % Of closed P1 & P2 ASB cases resolved
75%
2011/12 - Q3 Oct-Dec
75%
65%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB005.01 Number of Resolved ASB cases
2011/12 - Q3 Oct-Dec
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB005.02 Total number of closed ASB cases
2011/12 - Q3 Oct-Dec
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB006 % Customers satisfied with how ASB case handled
76%
2011/12 - Q3 Oct-Dec
87.50%
76%
62%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB006.01 Number of customers satisfied with how ASB case handled
2011/12 - Q3 Oct-Dec
7
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB007 Total number of Activity Measure (Quarterly)
2011/12 - Q3 Oct-Dec
71
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB008 % Of ASB/ RH appointment made within target timescales. Combined
85%
2011/12 - Q3 Oct-Dec
93.94%
85%
75%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB008.01 Number of ASB/ RH appointment made within target time scales. Combined
2011/12 - Q3 Oct-Dec
62
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
ASB008.02 Total number of appointments made
2011/12 - Q3 Oct-Dec
66
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR001 Current tenant rent arrears as a % of rent due (Annual)
1.50%
2011/12 - Q3 Oct-Dec
1.28%
1.50%
1.70%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR001.01 Total amount of current tenant rent arrears
2011/12 - Q3 Oct-Dec
�876953.16
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR001.02 Total rent due (Annual Rent roll)
2011/12 - Q3 Oct-Dec
�68470028.
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR002 % of FTA's collected
4.5
2011/12 - Q3 Oct-Dec
2.63
4.5
3
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR002.01 Amount of FTA collected
2011/12 - Q3 Oct-Dec
�59021.32
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
IR002.02 Amount of FTA owed
2011/12 - Q3 Oct-Dec
�2245177.0
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI001 BV66a % Rent Collection
98.60%
2011/12 - Q3 Oct-Dec
98.05%
98.60%
97.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI001.01 Amount of Rent Collected (credit)
2011/12 - Q3 Oct-Dec
�65893903.
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI001.02 Amount Rent Due (Debit)
2011/12 - Q3 Oct-Dec
�67207636.
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI002 BV66b % tenants who owe more than 7 weeks rent
4.00%
2011/12 - Q3 Oct-Dec
2.73%
4.00%
5.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI002.01 Number of tenants more than 7 weeks in arrears
2011/12 - Q3 Oct-Dec
381.3
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI002.02 Number of tenants
2011/12 - Q3 Oct-Dec
13979
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI004 BV66d % Tenants evicted for rent arrears
0.113
2011/12 - Q3 Oct-Dec
0
0.113
0.15
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI004.01 Cumulative number of tenants evicted for rent
2011/12 - Q3 Oct-Dec
0
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI006 BV212 Average Re-let times (days) Routine voids
20
2011/12 - Q3 Oct-Dec
12.05
20
25
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI006.01 Total days to re-let void - Routine voids
2011/12 - Q3 Oct-Dec
699
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI006.02 Total number of properties re-let - Routine Voids
2011/12 - Q3 Oct-Dec
58
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI007 KPI 5 Voids Average time with Contractor (routine voids)
6.2
2011/12 - Q3 Oct-Dec
4.6
6.2
10
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI007.01 Total days with contractor all voids (routine voids) completed
2011/12 - Q3 Oct-Dec
195
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI007.02 Total number of voids (routine voids) completed by contractor
2011/12 - Q3 Oct-Dec
42
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI008 KPI 13 Average cost of void works (routine voids)
�1385
2011/12 - Q3 Oct-Dec
�1334
�1385
�1600
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI008.01 Total cost with contractor (routine) voids invoiced
2011/12 - Q3 Oct-Dec
�92023.00
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI008.02 Total number of (routine) voids completed by contractor and invoiced
2011/12 - Q3 Oct-Dec
69
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI011 BV12 Days sickness absence per Full-Time Employee (FTE) Pro-rata
9.6
2011/12 - Q3 Oct-Dec
9.6
12
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012 BV12 Days sickness absence per Full-Time Employee (Year To Date)
9.6
2011/12 - Q3 Oct-Dec
4.75
6
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.01 Days Short-term absence per Full-Time Employee
0.4
2011/12 - Q3 Oct-Dec
0.44
0.4
0.5
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.01.01 Number of days absence short-term
2011/12 - Q3 Oct-Dec
123
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.02 Days Long-term absence per Full-Time Employee
0.4
2011/12 - Q3 Oct-Dec
0.33
0.4
0.5
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.02.01 Number of days absence long-term
2011/12 - Q3 Oct-Dec
30
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI012.03 Total number of Full time Posts
2011/12 - Q3 Oct-Dec
277
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI013 Hsg 5 Correspondence from Public replied in 10 w/days
98.00%
2011/12 - Q3 Oct-Dec
99.10%
99.00%
94.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI013.01 Number of Correspondence replied to in 10 w/days
2011/12 - Q3 Oct-Dec
659
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI013.02 Number of Correspondence from Public
2011/12 - Q3 Oct-Dec
665
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI014 Hsg 6 Members enquiries (10 w/days)
93%
2011/12 - Q3 Oct-Dec
97.30%
93%
88%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI014.01 Number of Members enquiries replied to in 10 w/days
2011/12 - Q3 Oct-Dec
36
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI014.02 Number of Members enquiries
2011/12 - Q3 Oct-Dec
37
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI015 Hsg 6 MP enquiries (10 w/days)
99%
2011/12 - Q3 Oct-Dec
92.86%
99%
90%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI015.01 Number of MP enquiries replied to in 10 w/days
2011/12 - Q3 Oct-Dec
13
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI015.02 Number of MP enquiries
2011/12 - Q3 Oct-Dec
14
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI016 Hsg 11 Stage 1 complaints (10 w/days)
93.00%
2011/12 - Q3 Oct-Dec
96.81%
93.00%
90.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI016.01 Number of Stage 1 complaints replied to in 10 w/days
2011/12 - Q3 Oct-Dec
91
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI016.02 Total Number of Stage 1 complaints
2011/12 - Q3 Oct-Dec
94
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI100 KPI 1 % Emergency repairs completed within target
100%
2011/12 - Q3 Oct-Dec
100%
100%
97%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI100.01 Number of Emergency repairs completed within target
2011/12 - Q3 Oct-Dec
673
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI100.02 Number of Emergency repairs completed
2011/12 - Q3 Oct-Dec
673
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI101 KPI 2 % Urgent repairs completed within target
98.50%
2011/12 - Q3 Oct-Dec
99.20%
98.50%
97.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI101.01 Number of Urgent repairs completed within target
2011/12 - Q3 Oct-Dec
1356
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI101.02 Number of Urgent repairs completed
2011/12 - Q3 Oct-Dec
1367
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI102 KPI 3 % Routine repairs completed within target
99.00%
2011/12 - Q3 Oct-Dec
99.40%
99.00%
97.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI102.01 Number of Routine repairs completed within target
2011/12 - Q3 Oct-Dec
2957
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI102.02 Number of Routine repairs completed
2011/12 - Q3 Oct-Dec
2974
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI103 KPI 4 Average time to complete non-urgent repair (days)
4.5
2011/12 - Q3 Oct-Dec
4.29
4.5
6
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI103.01 Total time to complete non-urgent repairs (days)
2011/12 - Q3 Oct-Dec
2974
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI103.02 Total completed non-urgent repairs
2011/12 - Q3 Oct-Dec
12745
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI104 KPI 6 % Appointments made and kept
98.00%
2011/12 - Q3 Oct-Dec
98.90%
98.00%
95.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI104.01 Number Appts made and kept
2011/12 - Q3 Oct-Dec
961
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI104.02 Number Appts made
2011/12 - Q3 Oct-Dec
972
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI105 KPI 7 % repairs completed in one visit
94.00%
2011/12 - Q3 Oct-Dec
93.90%
94.00%
90.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI105.01 Number repairs completed in one visit
2011/12 - Q3 Oct-Dec
911
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI105.02 Number repairs completed
2011/12 - Q3 Oct-Dec
970
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI106 KPI 8 % customer satisfied with repair service
97.00%
2011/12 - Q3 Oct-Dec
98.16%
97.00%
90.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI106.01 Number of repair customer satisfied with service
2011/12 - Q3 Oct-Dec
959
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI106.02 Number of repair customers who responded to survey
2011/12 - Q3 Oct-Dec
977
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI108 KPI 10 % Morrison call centre calls answered within 4 rings
98.00%
2011/12 - Q3 Oct-Dec
97.30%
98.00%
92.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI108.01 Number of Morrison call centre calls answered within 4 rings
2011/12 - Q3 Oct-Dec
2249
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI108.02 Number of Morrison call centre calls answered
2011/12 - Q3 Oct-Dec
2311
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI109 KPI 11 % Morrison call centre calls abandoned
0.90%
2011/12 - Q3 Oct-Dec
0.80%
0.90%
2.00%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI109.01 Number of Morrison call centre calls abandoned
2011/12 - Q3 Oct-Dec
18
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI109.02 Number of Morrison call centre calls attempted
2011/12 - Q3 Oct-Dec
2311
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI110 KPI 12 Average cost of a responsive repair job
�103
2011/12 - Q3 Oct-Dec
�96
�103
�110
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI110.01 Total cost of responsive repair jobs
2011/12 - Q3 Oct-Dec
�493080.00
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI110.02 number of responsive repair jobs
2011/12 - Q3 Oct-Dec
5148
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI111 KPI 14 % of properties with valid CP12 gas certificate
100.00%
2011/12 - Q3 Oct-Dec
100.00%
100.00%
99.80%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI111.01 Number of properties with valid CP12 gas certificate
2011/12 - Q3 Oct-Dec
12498
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
KPI111.02 Total number of properties
2011/12 - Q3 Oct-Dec
12498
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL001 % of RH calls answered within 4 rings
90%
2011/12 - Q3 Oct-Dec
89.40%
90%
80%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL001.01 Total number of RH calls answered in 4 rings
2011/12 - Q3 Oct-Dec
17208
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL001.02 Total number of RH calls received
2011/12 - Q3 Oct-Dec
19248
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL002 % of RH calls abandoned
4%
2011/12 - Q3 Oct-Dec
2.84%
4%
5%
London Borough of Redbridge
http://opendatacommunities.org/doc/london-borough-council/redbridge
TEL002.01 Total number of RH calls abandoned
2011/12 - Q3 Oct-Dec
547